This course seeks to introduce the concept of business communications and some basic consideration of its practice.

This module prepares candidates to sit the Certified Business Professional exam – C50-510

Introduction to Business Communication

• What is Business Communication?
• A Model for Communication, Noise, Feedback, Verbal vs. Nonverbal Communication

Developing a Business Writing Style

• Identify the Role of Written Communication
• The Qualities of Good Written Communication
• Communication Checklist
• Developing an Effective Writing Style
• Types of Audiences

Types of Business Writing

• Business Letters
• Letter Format Styles
• Business Memos
• Managing Report Writing
• Netiquette

Writing for Special Circumstances

• Rules for Tactful Writing
• Why the Need for Persuasive Writing?
• Strategies for Persuasive Writing, Speech Styles or Delivery Formats
• Elements of Good Oral Communication

Developing Effective Presentation Skills

• What are the Different Types of Presentations?
• The Consideration of Context and Culture
• Critical Points When Preparing for a Presentation
• Simple Techniques for using Visual Aids
• The Importance of the Use of Technology in a Presentation

Dealing with Business Communication Challenges

• Active Listening
• Tips for active listening
• What is Conflict Resolution?
• The Manager's Responsibilities – Mediation, Cross Cultural Challenges

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