Certified Business Professional-Certification Preparation
Business Etiquette
(Instructor-Led Course, suggested 10-20 hours)This course seeks to introduce the concept of business etiquette and some basic consideration of its practice.
This module prepares candidates to sit the Certified Business Professional exam – C40-509
Introduction to Business Etiquette
- What is Business Etiquette?
- What is the Role of Good Manners in Business?
- What are the ABCs of Etiquette?
Meeting and Greeting Scenarios
- Guidelines for Receptionists
- Making Introductions and Greeting People
- Introducing a client, Introducing Yourself
- The Protocol of Shaking Hands
Meeting & Board Room Protocol
- Guidelines for Planning a Meeting
- Guidelines for Attending a Meeting
Entertaining Etiquette
- Planning a Meal Meeting
- Business Meals Basics
- Basics of Table Etiquette
- Issuing Invitations
- Choosing the Appropriate Gift in the Business Environment
Telephone Etiquette
- Telephone Fundamentals
- Handling Rude or Impatient Callers
- Taking Messages
- Screening Calls
- Returning Calls
Multi-cultural Challenges
- Multi cultural Etiquette
- Cultural Differences and its effect on Business
- Examples of Cultural Insensitivity
New Issues in Etiquette
- Netiquette
- Ethical Issues in Business Etiquette
- Sexual Etiquette in the Workplace
- Five Steps to Preventing Sexual Harassment
- Business Style and Professional Image